Privacy Policy


Security & Privacy


We believe shopping at karenmillen.com.au (part of the Aurora Fashions group) is as secure as shopping in store. In addition we respect the privacy rights of our online visitors and recognize the importance of protecting information collected from them.

We are part of the Aurora Fashions Group and we take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This Privacy Statement explains what information we collect on this website, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please contact us at customerservice@karenmillen.com.au

If you are under 18, we require that you inform a guardian or parent regarding Karen Millen privacy policy before ordering online.


Product Information

We have made every effort to display the colours and descriptions of our products that appear on the website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colours will accurately reflect the colour of product on delivery.

Prices are inclusive of GST. Goods are subject to availability.


No Junk Mail

We know that everyone is busy, and nobody likes their email inbox cluttered up with junk mail.

We will only send you marketing messages if you choose to receive them from us or third parties we work with and think you may be interested in hearing from. If you choose to receive our mailings or our partner’s mailings, we will only send you details about items and promotions which we think will be of interest to you. If you decide that you no longer want to receive emails from www.karenmillen.com.au, you can unsubscribe at any time by clicking here and selecting ‘Unsubscribe’. We will never sell your details to an unconnected third party for marketing purposes.


Website Security

When you shop at our website we use a 128-bit SSL encrypted secure internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the internet.

What information do we collect and how will we use it?

When you place an order with us we collect certain information which is required to allow us to process your transaction and deliver your order. This includes your personal details, order details, details of your address(es) and payment details.

We will use this information to process your transaction and dispatch your order.

We may at times ask for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.

You can choose to sign up for our regular email newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS, MMS and telephone.

On occasion we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further.

For quality control and training purposes, we may monitor or record your communications with us.

We will keep your information for as long as is reasonably necessary for these purposes.


What you can expect from us

We will at all times comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

We may have to pass your information to countries or jurisdictions which do not provide the same level of data protection as Australia, if necessary for the above purposes. If we do make such a transfer, however, we will (where necessary) always put a contract in place to ensure that your information is properly protected.

Other people who might use your information

In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order dispatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order.

We will only provide these companies with the information which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right.

We may on occasion notify you by e mail about changes to our terms and conditions, or other important changes to our website or our service.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and postcode details to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information for the purposes of fraud prevention it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure below.

We will not pass your information to any third parties outside of Aurora Fashions Ltd, except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.


Updating your personal details

We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information by clicking here to log in and update your details.

You are entitled to ask for a copy of the information we hold about you.


Cookies

In order to improve your experience when shopping on the website we use cookies.

A cookie is a piece of information our website will place on your computer’s hard drive that can track your movements while you are on the website, it will also recognize you when you visit our website again.

Cookies are stored in order for us to continually improve our website and provide a better on-line shopping experience for you. They are mainly used for marketing purposes, but they are also used to tell us what country you are coming from so we can make sure that prices are displayed in the correct currency and pages in the correct language.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. However, please note that if you disable the use of cookies on your computer, you may not be able to shop on our website.
And lastly

This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so. If you have any questions relating to this statement, please email customerservice@karenmillen.com.au