Karen Millen Black

EXCLUSIVE MEMBER BENEFITS

As a valued client, we are delighted to welcome you as a member of our exclusive Karen Millen Black programme, launching in 2014. Your membership gives you a backstage pass to exclusive previews, promotions, trends, insights and more in-store and online. In addition, Karen Millen (KM) Black membership earns you points on every purchase, in-store or online. Then at the end of each season, we convert points into your own unique reward voucher, to spend on next season’s brand new collection. Enjoy!

 

KAREN MILLEN BLACK BENEFITS:

  • - Exclusive end of season rewards
  • - Special offers and exclusive sales/promotions
  • - Personal VIP service at your preferred Karen Millen store
  • - Invitations to exclusive Karen Millen Black events
  • - KM Black virtual member card

 

HERE'S HOW YOUR KM BLACK POINTS WORK:

  • Every AUD $1 you spend earns you 1 point*. You need a minimum of 1000 points per season to qualify for a reward voucher:
    • - 1000 points equates to a AUD $50 end of season reward
    • - 2000 points equates to a AUD $200 end of season reward
    • - 4000 points equates to a AUD $400 end of season reward
    • - Our top five KM Black members each season will be eligible for an additional reward
  • If you have any queries or questions about your benefits, or your points, simply email customerservice@karenmillen.com.au
  • *Please note that points will not be earned in concession or outlet stores.  See our Terms & Conditions

 

KM BLACK FAQS

What is my username?

Your username is the email address you originally registered your account with.

 

What is my password?

Your password is the secret word you use to log in. If you forget your password, don’t worry, simply click ‘forgotten password?’, to reset it.

 

How can I become a KM Black member?

KM Black membership is reviewed based on seasonal spend and frequency of transactions. Clients are added in January and July. To become a KM Black member, please visit us in-store, or sign up online. You can also email customerservice@karenmillen.com.au with your full details.

 

Can I earn points from my first transaction?

Yes. You will earn points from the moment you hear from us that you have been accepted as a member.

 

What happens if my details change?

Simply email your new details to customerservice@karenmillen.com.au.

 

How many points do I earn for each transaction?

One point for every AUD $1 spent in-store and online.

 

What are my points worth?

You need a minimum of 1000 points per season to quality for a reward voucher. 1000 points equates to a AUD $50 end of season reward 2000 points equates to a AUD $200 end of season reward 4000 points equate to a AUD $400 end of season reward Our top five KM Black members each season will be eligible for an additional reward

 

How do my points work?

We award points seasonally, so you can earn points on Autumn/Winter purchases between 1 January and 30 June. These are redeemable against purchases made from the following Spring/Summer collection. Between 1 July and 31 December, you can earn points on Spring/Summer purchases. These are redeemable against purchases made from the new Autumn/Winter collection. Points can be redeemed twice a year and are issued around 3 weeks after the season ends. Your reward vouchers are valid for six months, but all have an expiry date, so check yours just to make sure.

 

What do I earn points on?

You earn points on the purchase price of every piece you buy in standalone stores or online (this excludes concession and outlet stores). This includes items purchased at a discount or on sale, but does not include shipping charges. You will not earn points on gift vouchers.

 

Do I need a minimum amount of points to qualify for a rewards voucher?

Yes, you need a minimum of 1000 points by the end of the season to receive a reward voucher. 1000 points equates to a AUD $50 end of season reward 2000 points equates to a AUD $200 end of season reward 4000 points equate to a AUD $400 end of season reward Our top five KM Black members each season will be eligible for an additional reward

 

How do I earn points in-store?

Your store stylist will prompt you for your KM Black membership number, name or phone number when you pay, and your points will be added at the till.

 

How do I earn points online?

You will automatically earn points when you shop online at www.karenmillen.com.au,as long as you sign into your account before making a purchase.

 

Can I earn points in outlets or concession stores?

No, you can only earn reward points in standalone Karen Millen stores or online.

 

How soon will points show up in my account?

It takes up to seven working days for points to be added onto your account.

 

What if I think I have points missing from my balance?

Email customerservice@karenmillen.com.au if you think your points haven’t been added. Make sure you have your receipt or order number to hand.

 

Will my points expire?

Your points will expire at the end of each season. You reward voucher will be valid for 6 months after it has been issued and the expiry date will be listed on your voucher.

 

How soon do I get my reward voucher?

We send out reward vouchers approximately three weeks after the end of the season, so your Autumn/Winter voucher is sent late July and your Spring/Summer voucher, late January.

 

How do I get my reward voucher?

If you have registered your email with us, we’ll email it to you. If you haven’t, we’ll send your reward voucher in the post.

 

How and where can I redeem my reward voucher?

Your voucher can be redeemed in any standalone Karen Millen store. Please note that vouchers issued must be used in their country of issue. You cannot redeem vouchers online.

 

What can I buy with my reward voucher?

Reward vouchers must be spent in a single transaction – you can spend yours on any full priced product. This excludes gift vouchers.

 

What if I have lost my reward voucher?

Treat your reward voucher like cash and keep it safe. Karen Millen cannot be responsible for lost, damaged or stolen vouchers, and they will not be re-issued or replaced.