RETURNS POLICY


REFUND POLICY

HOW DO I RETURN AN ORDER? 

What should I do if I no longer want the goods I ordered?

 

We now offer complimentary returns on Australian online purchases!

If, on receiving your order, you decide you do not wish to keep the goods, you can return any item you are not completely happy with within 14 days for a full refund.

 

PLEASE NOTE: Returns will only be accepted if the items are in the original condition, unworn and original tag remains attached. 

 

Just ensure that you;

•               print your GST invoice emailed to you upon despatch of your order, and enclose in the parcel with your item(s)

•               please seal the package securely

•               apply the Reply Paid label (Australia) that was sent with your order to the outside of the carton, or

•               apply the Returns label (New Zealand) that was sent with your order

 

Once you have completed the above, simply take your parcel to your local Australia/New Zealand Post office, where your parcel will be returned to us.

Unfortunately we cannot provide exchanges.

 

Both full-price and sale items must be returned to us within 14 days of receipt.

 

RETURNS ON SALE ITEMS: Sale items should be sent back to us for a full refund, using the Reply Paid/Return label provided with your delivery. Our boutiques do not provide refunds or credit notes on Sale items, only exchanges will be given. 

 

On receipt of the returned item, and in accordance with our refund policy, we will refund you the price paid for the item. It may take up to 7 days for your return item to be processed. You will receive an email confirming that the refund has been actioned and your card credited. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

 

Please see Terms and Conditions for full details.

 

What should I do if I have received the wrong item, or the item is faulty?

In either event, please return the relevant item to us for replacement or for a full refund. On receipt of the returned item, we will either exchange the goods or refund the payment card the price paid for the item. Please see Terms and Conditions for full details.

 

STORE RETURNS

Can I return an item to a Karen Millen Boutique?

We at Karen Millen understand your time is precious, so to make your shopping experience more convenient your online purchases can now be returned or exchanged in Karen Millen stores!

Simply return the item to us in its original condition, within 14 days of the dispatch date for an exchange or Credit Note. Unfortunately this service is not available at Karen Millen Myer Concessions. Please make sure you take your invoice (emailed to you after you placed your order) with you as a receipt. The items must be in their original condition, unworn and original tag must remain attached to the garment for the return to be accepted.