Product Care

 


Karen Millen Footwear

General care

Karen Millen uses only the highest quality leathers, suede and other materials to produce high quality footwear. Slight marks and variations in the surface colour and texture are all inherent characteristics and should not be mistaken as a fault. They are part of the unique appeal of leather.

To help maintain the appearance and to prolong the life of your shoes, they should be cared for with the relevant products. Always test a small non-visible area first.

 

Leather shoes

Dust and dirt should be removed prior to cleaning with a neutral leather cream.

 

Suede shoes

Dust and dirt should be removed prior to cleaning. A crepe brush should be used to remove any marks in the suede.

 

Fabric shoes

Dust and dirt should be removed prior to cleaning with a rubber brush or fabric foam cleaner.

 

Decorated shoes

Particular care must be taken whilst wearing decorated shoes. Beads and crystals may be lost or damaged if caught or snagged.

 

Leather soles

Due to its porous nature a leather sole will absorb some water. For this reason we do not recommend that they be used excessively in very wet conditions. A leather sole will wear away (even under normal conditions) making it necessary to resole regularly. Leather soles are often painted. This is a cosmetic feature which will wear away in patches when worn. Leave wet shoes to dry naturally (never by artificial heat). The use of a shoetree will help maintain the shape of your shoes.

 

Heels

Top places on heels are a replaceable component. Do not allow them to wear down. They should be replaced regularly by a good shoes repairer. Thin and delicate heels must be worn with extra consideration. Wearing shoes on very uneven surfaces or when driving may weaken the shoes and could spoil the leather sole or intricate components.

 

Handbag Care

General care

Karen Millen uses only the highest quality leathers, suede and other materials to produce high quality fashion handbags. Slight marks and variations in the surface colour and texture are all inherent characteristics and should not be mistaken as a fault. They are part of the unique appeal of leather.

Take care not to overfill your bag as over a period of time this can distort the shape of your bag and weaken the handles.

To help maintain the appearance and to prolong the life of your handbag it should be cared for with the relevant products. Always test a small non-visible area first such as the base).

 

Leather bags

These should be cleaned with a suitable polish or cream.

 

Suede bags

A crepe brush can be used to remove dirt, dust and small marks.

 

Humidity and rain

Humidity and rainwater damage all kinds of leather. Care should be taken to protect your bag. If it does get wet, dry it at once with a soft cloth in order to avoid staining and rippling. A good protector spray will help to guard against staining and water penetration. Never use artificial heat to dry your bag.

 

Sequins and embroidery

Delicate fabrics, beads and sequins may be lost or damaged if worn in conditions where continual rubbing occurs. Sequins and beads may become discoloured if brought into contact with alcohol based liquids.

 

Sunglasses

Sunglasses can be fragile and lenses can scratch easily. The following guidelines will help you to look after your sunglasses and keep them looking good for longer.

Clean your sunglasses with a soft cloth, preferably one that has been specifically developed for cleaning lenses.

Store your sunglasses in the case provided. Avoid putting your sunglasses face down on any surface as this may scratch the lenses.

On a hot day avoid leaving your sunglasses on your car’s dashboard as the heat can damage the lenses and distort the frames.

Avoid wearing your sunglasses on the top of your head as this may also distort the frames.

All our sunglasses are covered by a guarantee against faulty manufacture. In the unlikely event of this happening they should be returned to the place of purchase.

However, we also offer a comprehensive repair service - prices are 25% of the retail price plus an additional postal charge of £2.50 for repairs within the UK or £5.00 for countries outside the UK.

 

Karen Millen Jewellery

Karen Millen fashion jewellery is made to the highest specification and is plated to achieve a luxurious finish with rhodium plating or white bronze.

Swarovski crystal is used in some styles. Made in Austria, the Swarovski name is world renowned – their crystal being noted for its purity, brilliance and sparkle.

All Karen Millen jewellery is nickel free.

Pierced earrings cannot be tried on prior to purchase. Regretfully earrings cannot be accepted for refund unless faulty.

General Care

Jewellery should be carefully stored in the protective pouch supplied. Care should be taken to protect it from knocks, chemicals, extreme temperatures and sunlight. Costume jewellery is fragile but when treated with respect will look fabulous for many years.