KM Black

Your backstage pass to exclusive previews, promotions, trends, rewards and insights.

  • The KM Black Programme

    As a valued client, we are delighted to welcome you as a member of our exclusive Karen Millen Black programme. Your membership gives you a backstage pass to exclusive previews, promotions, trends, insights and more in-store and online. In addition, Karen Millen (KM) Black membership earns you points on every purchase, in-store or online. Then at the end of each season, we convert points into your own unique reward voucher, to spend on next season’s brand new collection. Enjoy!

  • KM Black Benefits

    - Exclusive end of season rewards
    - Special offers and exclusive sales/promotions
    - Personal VIP service at your preferred Karen Millen store
    - Invitations to exclusive Karen Millen Black events
    - KM Black virtual member card

  • How do KM Black points work?

    Every AUD $1 you spend earns you 1 point*. You need a minimum of 1000 points per season to qualify for a reward voucher:
    - 1000 points equates to a AUD $50 end of season reward
    - 2000 points equates to a AUD $200 end of season reward
    - 4000 points equates to a AUD $400 end of season reward
    - Our top five KM Black members each season will be eligible for an additional reward

    If you have any queries or questions about your benefits, or your points, simply email customerservice@karenmillen.com.au
    *Please note that points will not be earned in concession or outlet stores. See our Terms & Conditions

  • What is my KM Black username?

    Your username is the email address you originally registered your account with.

  • What is my password?

    Your password is the secret word you use to log in. If you forget your password, don’t worry, simply click ‘forgotten password?’, to reset it.

  • Can I earn points from my first transaction?

    Yes. You will earn points from the moment you hear from us that you have been accepted as a member.

  • How do I update my details?

    Simply email your new details to customerservice@karenmillen.com.au.

  • How many points do I earn for each transaction?

    One point for every AUD $1 spent in-store and online.

  • What are my points worth?

    You need a minimum of 1000 points per season to quality for a reward voucher. 1000 points equates to a AUD $50 end of season reward 2000 points equates to a AUD $200 end of season reward 4000 points equate to a AUD $400 end of season reward Our top five KM Black members each season will be eligible for an additional reward.

  • How do my points work?

    We award points seasonally, so you can earn points on Autumn/Winter purchases between 1 January and 30 June. These are redeemable against purchases made from the following Spring/Summer collection. Between 1 July and 31 December, you can earn points on Spring/Summer purchases. These are redeemable against purchases made from the new Autumn/Winter collection. Points can be redeemed twice a year and are issued around 3 weeks after the season ends. Your reward vouchers are valid for six months, but all have an expiry date, so check yours just to make sure.

  • What do I earn points on?

    You earn points on the purchase price of every piece you buy in standalone stores or online (this excludes concession and outlet stores). This includes items purchased at a discount or on sale, but does not include shipping charges. You will not earn points on gift vouchers.

  • Do I need a minimum amount of points to qualify for a rewards voucher? ?

    Yes, you need a minimum of 1000 points by the end of the season to receive a reward voucher. 1000 points equates to a AUD $50 end of season reward 2000 points equates to a AUD $200 end of season reward 4000 points equate to a AUD $400 end of season reward Our top five KM Black members each season will be eligible for an additional reward.

  • How do I earn points in-store?

    Your store stylist will prompt you for your KM Black membership number, name or phone number when you pay, and your points will be added at the till.

  • How do I earn points online?

    You will automatically earn points when you shop online at www.karenmillen.com.au,as long as you sign into your account before making a purchase.

  • How do I earn points in outlets or concessions?

    No, you can only earn reward points in standalone Karen Millen stores or online.

  • Will my points expire?

    Your points will expire at the end of each season. You reward voucher will be valid for 6 months after it has been issued and the expiry date will be listed on your voucher.

  • How soon do I get my reward voucher?

    We send out reward vouchers approximately three weeks after the end of the season, so your Autumn/Winter voucher is sent late July and your Spring/Summer voucher, late January.

  • How do I get my reward voucher?

    If you have registered your email with us, we’ll email it to you. If you haven’t, we’ll send your reward voucher in the post.

  • How and where can I redeem my voucher?

    Your voucher can be redeemed in any standalone Karen Millen store. Please note that vouchers issued must be used in their country of issue. You cannot redeem vouchers online.

  • What can I buy with my reward voucher?

    Reward vouchers must be spent in a single transaction – you can spend yours on any full priced product. This excludes gift vouchers.

  • What if I have lost my reward voucher?

    Treat your reward voucher like cash and keep it safe. Karen Millen cannot be responsible for lost, damaged or stolen vouchers, and they will not be re-issued or replaced.

  • Working with us

    At Karen Millen we are proud to be perfectionists. We never compromise. In everything we do we aspire to be exceptional. We live the mantra "think perfect, create extraordinary". If it's not an absolute "yes", then its "no".
    In keeping with this, Karen Millen globally attracts and retains the Fashion industries highest calibre professionals. It's a difficult club to join, but once you're in - you're developed, appreciated, given great benefits, and supported by the industries best.

  • What are the benefits of working at Karen Millen?

    a. Uniform allowances for permanent staff
    b. Bonus programs to reward exceptional retail performance
    c. Incentive programs such as the Learn a Language
    d. Possible paid travel
    e. Tailor made training programs exclusive to Karen Millen
    f. Leadership and development at all levels
    g. Regular performance reviews

  • Current Vacancies

    Retail Stores:
    Store Manager - Myer Brisbane
    Store Manager - Myer Adelaide
    Assistant Store Manager - Melbourne Myer
    Assistant Store Manager - Chapel St
    Sales Assistant - Emporium
    Sales Assistant - QVB
    Casuals - Doncaster, Chapel St, Pitt St

    Head Office:
    Merchandise Planning Assistant (Casual)

    For more information and to apply, email careers@karenmillen.com.au

  • Head Office Careers

    The same DNA applies to our support office roles so have a quick check over those before applying. Whilst most of the roles we employee probably require relevant qualifications or skills, we are open to hearing from talented and passionate people who feel they can bring something special to Karen Millen or the wider group.

    The Melbourne support office in Richmond is at the centre of our Store Operations, Marketing & Publicity, Merchandising & Stock Control, Store Development and Finance teams.

    Store Operations

    Our Operations team provides the communication link between Karen Millen stores, field teams and head office.

    Marketing & Publicity

    Our Marketing & Publicity team takes care of ensuring the Karen Millen brand is well represented in the Australian market, handling editorial, publicity, press and delivering the Karen Millen brand values and brand ambassador styling to the store teams. This function is integral to growing and developing the brand in the Australian market.

    Merchandising & Stock Control

    The Merchandising team is responsible for all financial aspects of planning and trading for a department. It does this by working closely with the International Buying and Design teams to deliver a well-balanced and commercial range.

    Store Development

    Our Store Development team works tirelessly to continue the growth of Karen Millen throughout Australasia, expanding the brand to the premier shopping destinations in the country and project managing this process daily.

    Finance

    The Finance team works closely with the International arm of the business to analyse our financial performance and support the Australasian business operation.

  • How to Apply

    If you feel that you fit the DNA to apply to Karen Millen and you feel you have the necessary skills, qualification or talent necessary for a particular role in our retail team, you can forward your CV to careers@karenmillen.com.au Please submit an updated CV and covering letter stating what role you are interested in, your working availability and which location/s would suit you best.

    Once we have received your CV your details will be forwarded to the appropriate manager who will manage your application. If you have speculatively submitted your CV we will assess your details against the criteria of any our vacancies and we will contact you should it be appropriate. We are unable to contact all candidates unless you have been successful in progressing with a vacancy.

  • Work Experience Opportunities

    We have established links with specific educational institutions for long periods of work experience, so these opportunities are quite hard to get, but if you are interested please note we start recruiting for these early. We are always keen to try and support work placements where there will be some tangible benefit to you as a placement, so feel free to send in a CV and covering letter stating what type of placement you are interested in, and we will see what we can do. Please send your CV to: careers@karenmillen.com.au

  • How to become a KM Black member.

    KM Black membership is reviewed based on seasonal spend and frequency of transactions. Clients are added in January and July. To become a KM Black member, please visit us in-store, or sign up online. You can also email customerservice@karenmillen.com.au with your full details.